Frequently Asked Questions

• What is your return policy?

  If you’re not completely satisfied with your purchase, or just want an exchange, then feel free to return it to us. We accept returns within 30 days of receiving your order, and a 20% restocking fee may apply (see policy). Simply contact us by phone or email to request return instructions.
  

• Are permits required for installing my electric fireplace?

  Specific permits for installation are not required. It is recommended however to get a certified electrician to direct wire a built-in fireplace.

• Can I save money using an electric fireplace over a gas or wood burning fireplace?

  Most likely, yes. Unlike gas or wood-burning fireplaces, electric models don’t need venting, gas hookups, or chimney upkeep, which makes them far less expensive to install. They’re also very low-maintenance once in place. On top of that, electric fireplaces are great for zone heating—allowing you to turn down your main thermostat and warm only the rooms you actually spend time in. This targeted approach can lead to noticeable savings on your overall energy costs.

• Is there any maintenance with electric fireplaces?

  The short answer is no. On some models, you may occasionally need to replace the standard 40- or 60-watt candelabra bulbs that create the flame effect—these typically last about two years and are easy to find at most hardware stores or home improvement centers. However this is very rare. Many newer units use long-lasting LED bulbs, which can run for up to 20,000 hours. LEDs not only eliminate the need for replacement during the fireplace’s lifetime but also use less electricity, making them a more energy-efficient option.

• Do I have to be home when my order is delivered?

  For smaller items that deliver via FedEx, you generally do not have to be home. FedEx will leave the package at your door or designated package delivery area.
  
  Larger items that are delivered via freight carrier require your signature. The freight company will call you at least 24 hours in advance to make a delivery appointment.